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TECHNICAL SUPPORT
We are currently investigating the reported trouble and will update you with our findings shortly. We will continue to provide updates until resolution.
You can review trouble ticket status via our portal.
We will continue to follow up and will share with you updates as we progress.
This trouble ticket has now been Resolved. If this trouble ticket has not been resolved to your satisfaction, please contact us within 24 hours upon receipt of this notification to re-initiate work on the issue.
We are experiencing a major outage on our network at the moment. Please note that our technicians are actively working on this issue.
We’ve been closely monitoring your solution and are pleased to confirm that service has been fully restored. As a result, your ticket for this incident has now been closed.
We’d like to let you know that we’ve resolved the issue with your service.
We are observing circuit id: (NUMBER) to be DOWN since 10:41 GMT 04-26-2019.
An alarm has identified a potential problem with your service. We are taking this seriously and apologize for any problems you may be having.
In case you have an existing service with us, please provide us with the Service ID and we will action your request accordingly.
To track this issue our internal ticket number is TT#(NUMBER). Please reference out trouble ticket in all communications going further.
Your request is being tracked under the ticket # (NUMBER). Please reference it in all communications pertaining to this matter.
You are free to use the above technical support examples in your emails!
